TRUST A BUSINESS CODE OF CONDUCT

As a member of Trust A Business, we (the company) agree to the following (where applicable) :

• Deal with all customers honestly, professionally and as efficiently as possible.
• Treat customers belongings with care and respect.
• Never insist payments are made by cash.
• Keep the customer informed on anything that may effect them.
• Always return phone calls/ reply to emails promptly.
• Deal with complaints in a professional manner.
• Never make a promise to a customer that you cannot stick to.
• Inform the customer about any additional fees they may incur when using your service.
• Never cancel appointments with less that 24 hours notice and stick to any time period given. Give plenty of notice if rescheduling.
• Never physically or verbally abuse a customer and deal with them in a polite manner.
• Be realistic on time schedules, give the customer an honest opinion on timing.
• Never pressurize a customer in to a sale.